Warranty
SOLITZ Warranty
Parts You Can Count On
Every turbo and diesel part we supply is covered against manufacturing defects. Enter your part number and phone number, and our team will call you back about your coverage.
Every Product Category
Turbochargers, cores, actuators, kits and diesel parts.
Simple Claim Process
Send your part number and photos to get started.
Fast Inspection
Most parts are inspected within 3 to 5 working days.
Repair Or Replacement
Approved claims are repaired or replaced at no cost.
Expert Support
Talk to our team about fitment and coverage before you buy.
Warranty By Category
Covered From Day One
Every part we supply carries a warranty from the purchase date on your invoice.
Turbochargers
Complete assemblies, ready to bolt on.
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Turbo Core
CHRA cartridges for your existing housings.
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Electric Actuator
Electronic actuators for variable geometry turbos.
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Repair Kits
Bearings, seals and thrust parts for rebuilds.
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Diesel Injector Parts
Nozzles, orifices and capnuts by part number.
View productsWarranty terms and conditions apply.
Claims
How To Make A Claim
Four steps from first contact to a working part.
Contact Us
Reach us by phone, WhatsApp or the enquiry form on this page.
Send Your Details
Share your invoice, the part number and photos of the part and the issue.
Inspection
We inspect the part, usually within 3 to 5 working days of receiving it.
Repair Or Replace
If the claim is approved, we repair or replace the part at no cost to you.
What We Check On Every Claim
Every part sent back to us goes through the same inspection, from a complete turbocharger to a single nozzle. The result depends on one question: did the fault come from manufacturing, or from how the part was fitted and used?
Faults caused by fitting errors, oil or fuel problems, debris, modification, normal wear or accidents are not covered.
Same inspection for every category
- 01Part number and proof of purchaseVerified
- 02Fitted by a qualified workshopVerified
- 03Oil and fuel conditionClean
- 04Foreign object damageNone found
- 05Modification or tuningNone found
Fault traced to a manufacturing defect.
Warranty FAQ
Quick answers about coverage and claims.
How long does the warranty last?
Warranty periods depend on the part category: 12 months for turbochargers, 6 months for turbo cores and electric actuators, and 3 months for repair kits and diesel injector parts.
Do I need my invoice to make a claim?
Yes. The invoice confirms the purchase date and the part number, so keep it for the full warranty period.
Does the warranty cover labour or towing costs?
The warranty covers the part itself. Labour, towing and other related costs are not included.
Who pays to send the part back for inspection?
You send the part to us for inspection. If the claim is approved, we cover the cost of returning the repaired or replacement part.
Can a workshop install the part without affecting the warranty?
Yes. Fitting by a qualified workshop is recommended. Keep the workshop invoice as proof of correct installation.
What happens if my claim is not approved?
We share the inspection findings and the likely cause of the failure, and give you a quote if you would like us to repair it.